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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

A) Master_Script Table
B) Campaign Table
C) Peripheral_Monitor Table
D) Bucket_Intervals Table
E) Dialer_Detail Table

2. The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?

A) The High value is used to size the priority queue for the QoS tagging at AF31.
B) The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.
C) The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
D) The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.

3. In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

A) Include an average of the agent and port count as 375 agents.
B) Include only 350 as concurrent logged-in agents.
C) Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.
D) Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.

4. Which Cisco Unified ICM Administrative Server type does not require Microsoft SQL Server to be installed on the physical server?

A) Administrative Server with Real Time Data
B) Configuration Only Administrative Server
C) Historical Data Server with Detail Data Server
D) Administration Client
E) Administrative Server with Historical Data Server

5. When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

A) when the call is first post-routed from Cisco Unified Communications Manager
B) when the call terminates and data is written to the Cisco TCD table
C) when the call is routed to an agent
D) when a call-routing script hits the first Queue to Skill Group node

Solutions: