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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Router_Interval
B) Agent_Skill_Group_Interval
C) Agent_Interval
D) Call_Type_SG_Interval
E) Dialer_Interval

2. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified IP IVR CTI ports
B) Cisco Unified Communications Manager software conference bridge resources
C) Cisco Unified Communications Manager CTI route points
D) Cisco Unified IP phone built-in-bridge

3. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) MTP resources
B) IVR ports
C) agents
D) PSTN gateway trunks

4. A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the central controllers (with separate call routers and loggers). At the Side A location, there are Call Router A, Logger A, and a duplex pair of peripheral gateways (PG1A/PG1B). At the Side B location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways (PG2A/PG2B). The visible network WAN between the two sites goes down while the private network is operational.
Which of these is true?

A) The Side A call router becomes active and the peripheral gateway pair at the Side B site (PG2A/PG2B) becomes unavailable.
B) Both pairs of peripheral gateways at both sites stay active and Call Router B takes control.
C) The peripheral gateway pair at the Side A site (PG1A/PG1B) is unavailable.
D) Both pairs of peripheral gateways stay active at both sites because both call routers are still communicating through the private connection and remain functional.

5. When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

A) when the call is first post-routed from Cisco Unified Communications Manager
B) when the call terminates and data is written to the Cisco TCD table
C) when the call is routed to an agent
D) when a call-routing script hits the first Queue to Skill Group node

Solutions: