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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

A) by DTMF using KPML and does not require additional MTP resources
B) by using RFC 2833 and does require additional MTP resources
C) by using RFC 2833 and does not require additional MTP resources
D) by using KPML and does require additional MTP resources

2. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?

A) Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.
B) Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
C) WebView 8.0(x) supports up to 25 concurrent reporting users.
D) WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.

3. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the child Cisco Unified Contact Center Enterprise system, using services data
B) in the child Cisco Unified Contact Center Enterprise system, using call type data
C) in the parent Cisco Unified ICM system, using Agent Level Detail data
D) in the parent Cisco Unified ICM system, using skill group data

4. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise Peripheral Gateway
B) Cisco Unified Contact Center Enterprise NIC
C) Cisco Unified Contact Center Enterprise Administrative Server
D) Cisco Unified Contact Center Enterprise Logger
E) Cisco Unified Contact Center Enterprise Call Router

5. Which of the following is a true statement regarding the design and operation of a highly available Cisco Unified Contact Center Enterprise solution?

A) If a Cisco Unified Contact Center Enterprise child system loses a WAN connection with the parent Cisco Unified ICM, it is not possible under any circumstances to queue newly arrived calls at that child.
B) SRST is a Cisco Voice Gateway feature that allows agent phones and their associated CTI Desktop to home to the local SRST gateway in the event that the gateway loses connection with the Cisco Unified Communications Manager that is controlling it.
C) When a Cisco Unified Contact Center Enterprise VRU PG fails, all calls in queue on that Cisco Unified IP IVR are dropped unless there is a default script loaded on the Cisco Unified IP IVR.
D) Call processing must never occur on a Cisco Unified Communications Manager publisher, even in failover conditions.

Solutions: