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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Refer to the exhibit.

When the WAN link to headquarters fails, branch users report that their audio volume is acceptable but they experience excessive echo when they call long-distance numbers to remote PBX phones.
Which troubleshooting step reduces echo best?

A) Apply QoS on voice-port 0/0/0:23 by adding the command service-policy output priority.
B) Apply QoS on voice-port 0/0/0:23 by adding the command service-policy output voice.
C) Add the command output attenuation 3 on voice-port 0/0/0:23.
D) Add the command input gain 3 on voice-port 0/0/0:23.

2. When Device Mobility is configured, which parameter does Cisco Unified Communications Manager (CUCM) use to track the location of the phone device?

A) network locale
B) location settings under roaming-sensitive setting
C) region settings under roaming-sensitive setting
D) device mobility group
E) IP address of the mobile device
F) device mobility Content Services Switch (CSS)

3. Cisco CallManager 5.0 has just been deployed in two locations across a wide-area link. A distributed model with an intercluster trunk has been used. When you call an IP phone at the remote site the phone rings, but as soon as the other person picks up the phone, the call is dropped.
Where should you look to diagnose the problem?

A) system parameters
B) media resource group
C) Cisco Unified CallManager group
D) locations
E) Cisco Unified CallManager CTI traces

4. Which step in the problem-solving model is important to accurately interview end users to get all the pertinent details of the problem?

A) Observe Results
B) Consider the Possibilities
C) Implement Action Plan
D) Problem Resolved
E) Define the Problem
F) Create Action Plan
G) Restart Problem-Solving Process
H) Gather Facts

5. A remote customer site cannot make or receive offnet calls.
What is the problem?

A) The Cisco 7965 phone is configured wrong.
B) A problem exists between the phone and gateway.
C) The PRI circuit is down.
D) Codec issue exists and regions must be checked.

Solutions: