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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following is NOT a source of best practice?

A) Academic research
B) Standards
C) Technology
D) Internal experience

2. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Employers
B) Regulators
C) Accreditors
D) Stakeholders

3. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Event management, incident management, problem management, request fulfilment, and access management
B) Event management, incident management, change management, and access management
C) Incident management, problem management, service desk, request fulfilment, and event management
D) Incident management, service desk, request fulfilment, access management, and event management

4. Access management is closely related to which other process?

A) Information security management
B) 3rd line support
C) Capacity management only
D) Change management

5. Which process is responsible for ensuring that appropriate testing takes place?

A) Service asset and configuration management
B) Release and deployment management
C) Service level management
D) Knowledge management

Solutions: