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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) None of the above
C) 2 only
D) Both of the above

2. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) Internal departments
B) Customers
C) Suppliers, manufacturers and vendors
D) The facilities management function

3. Which statement should NOT be part of the value proposition for Service Design?

A) Reduced total cost of ownership
B) Improved Service alignment with business goals
C) Improved quality of service
D) Better balance of technical skills to support live services

4. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To provide good-quality knowledge and information about services
B) To plan the resources required to manage a release
C) To ensure that a service can be managed and operated in accordance with constraints specified during design
D) To design and develop capabilities for service management

5. Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A) A capacity database
B) A known error database
C) A definitive media library
D) A request for change

Solutions: