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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

2. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Asking leading questions to understand your customers' pain points
B) Focusing only on asking questions related to services solutions since hardware is separate
C) Identifying things your customer's employees say they're missing in their IT support today
D) Assuming all customers need the same set of blueprints to get them where they need to go
E) Actively listening and taking notes

Solutions: