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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
B) Provides reporting and analytic tools to track caller behavior for continuous improvement.
C) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
D) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.

2. Which are three characteristics of the typical business with fewer than 2,000 Employees/30 to 250 Agents? (Select three.)

A) The CEO/Owner is most likely the buyer
B) The business believes that contact center capabilities are essential
C) The business lacks technical knowledge
D) The business applies technology to address a business problem
E) IT is the buyer or strong influencer

3. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A) Number of administrators
B) Duration of service
C) Number of agent/supervisor licenses
D) Level of service
E) Type of server

4. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
B) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
C) Avaya always comes in with the lowest price tag for all their contact center solutions.
D) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
E) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.

5. When meeting with a prospect they say: "Your contact center solution is too expensive." Which statement could help you overcome this customer's objection? (Select one.)

A) Are you sure you are comparing apples to apples? You need to look at the total cost for an accurate comparison. Capabilities such as call recording are included as part of Avaya solution (including IP Office licensing), but may be an additional cost with a competitor.
B) Really? Have you seen the results from "The Autonomous Customer 2013" survey? Their findings show how customers want to do business with businesses that make it easy to do business. Your customers don't necessarily want to call you and have just anyone helping them. Customers want to spend the least amount of time possible getting the answers they are looking for and we can help you make that happen.
C) What if we could transform your costly voice interactions into a lower cost to serve business model and at the same time help you generate additional revenue? Businesses use web chat for both sales and support situations. In fact,web chat is one of the lowest cost contact channels available to businesses today. With a lower cost structure and the opportunity for new revenue, you can potentially increase your profitability this would mitigate the upfront cost of replacing your current solution.
D) What if I told you that Avaya has transformed IP Office and expanded our offerings to serve midsize businesses like yours? Our solutions provide businesses a scalable, redundant, and resilient system capable of handlingdemanding environments. Furthermore, our Contact Center solutions are based on existing solutions with years of mission-critical deployment experience.

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