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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
B) Avaya always comes in with the lowest price tag for all their contact center solutions.
C) Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
D) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
E) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.

2. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Outbound contact Express
B) Avaya Contact center Select
C) Avaya IP Office Contact Center

3. Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
B) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
C) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.

4. Which are two Operational Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
B) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
C) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
D) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls

5. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Inbound and Outbound
B) Real-time monitoring
C) Recording and storage
D) Workforce Optimization
E) Caller segmentation

Solutions: