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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Would you like to deploy an outbound contact
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

2. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

3. Scenario:
In connection with a CCT implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito, Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC. What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed?

A) None, the payment made by the Distributor constituted facilitation payment which is customary under the laws of Mourito.
B) The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.

4. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A) Number of administrators
B) Duration of service
C) Number of agent/supervisor licenses
D) Level of service
E) Type of server

5. Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A) IP500v1 Chassis
B) Medium Linux servers, DL120G and R210
C) Large Linux server, DL360G and R620
D) IP500v2 Chassis

Solutions: