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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They support blended multichannel inbound and outbound contacts
B) They can scale up to 10,000 simultaneous configured agents
C) They feature industry-leading agent and supervisor desktops, call recording, and reporting
D) They supported by Avaya IP Office Support Services (IPOSS)
E) They can scale up to 5.000 supervisors

2. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business is focused primarily on support
B) The business is social media aware, but not involved in interactions
C) The business requires G14 language support
D) The business is voice-centric with multichannel
E) The business makes IT driven decisions

3. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

A) 50
B) 30
C) 100

4. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

5. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The CEO/Owner is most likely the buyer
B) The business believes that contact center capabilities are essential
C) The business lacks technical knowledge
D) The business applies technology to address a business problem
E) IT is the buyer or strong influencer

Solutions: