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Nokia SDM Certification - PS NSOP Sample Questions:

1. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
B) Immediately inform the CT head so he can advise the customer that the issue has been resolved.
C) Reprimand the engineer and send a major outage report to the customer.
D) Ensure the engineer receives the required training to ensure the error is not repeated.

2. In setting up the service delivery, Operational Service Level Agreements are required for Spare Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of Business will you have to set up agreements with?

A) Care; NPO; GDC
B) Other Operator Spare Part supplier; NPO; GDC
C) Customer; NPO; GDC
D) Care; Customer; GDC

3. Which statement is MOST complete in describing the Network Operations Business Manager role in an Outsourced delivery?

A) Management of the Resources, 3rd Parties and interfaces to other internal business lines.
B) Management of the (G)NOC, Field Maintenance and Optimisation functions.
C) Management of the (G)NOC and Field Maintenance functions within the defined scope.
D) End to End management of the operated network according to the defined scope.

4. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
B) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
C) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
D) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.

5. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?

A) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
B) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
C) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
D) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.

Solutions: