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Nokia SDM Certification - CARE Sample Questions:

1. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) Care Agreement.
B) Warranty Extended contract.
C) 1st Warranty Standard and the next 4 as Warranty Extended contract.
D) Warranty Standard contract.

2. What is CaPM's PRIMARY responsibility in the tendering process?

A) To support the Account Manager to negotiate the Care Contract with the Customer.
B) To act as the CT contact to the Care organisation and to support the CT in all tendering activities where Care services are being considered.
C) To help the Account Manager to prepare a Customer Care Contract.
D) To consult the Service Engagement Manager to ensure availability of price options for Care Services.

3. What is the first step to be taken by the Care Program Manager if a support service requested by customer falls outside the scope of the Care Contract Agreement?

A) Check the delivery capability from the relevant support pipe and commercial approach with the Account Manager.
B) Refuse service delivery until the customer raises a purchase order.
C) Prepare a service offering and propose it to customer.
D) Authorise service delivery without a customer order.

4. Why does NSN carry out Latest Estimate and Demand Supply Planning activities?

A) It is a good business practice and a SOX requirement, resulting in better planning accuracy.
B) It is an NSN F&C requirement.
C) It improves customer satisfaction.
D) It is part of the Care Program Manager's duties.

5. What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?

A) To provide an up-selling opportunity for CaPMs.
B) to provide a full range of services designed to suit the Communications Service Provider's needs.
C) To prevent revenue loss for the CT.
D) To improve network availability and avoid problems before they occur.

Solutions: