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Nokia SDM Certification - CARE Sample Questions:
1. Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?
A) NSN must have a Customer Purchase Order for the actual Care we are delivering.
B) NSN must have a Contract defined in CDB and a Customer Purchase Order.
C) NSN must have a letter of intent from the Customer's Legal Department.
D) NSN must have a written, signed Contract and a Customer Purchase Order.
2. Why does NSN carry out Latest Estimate and Demand Supply Planning activities?
A) It is a good business practice and a SOX requirement, resulting in better planning accuracy.
B) It is an NSN F&C requirement.
C) It improves customer satisfaction.
D) It is part of the Care Program Manager's duties.
3. What is the purpose of Care Program Management Assessment?
A) Check Care Program Manager's competence level.
B) Accessing the Network Elements under Care.
C) Verify the implementation and execution of the Care processes within certain CT.
D) Check Care processes' status in specific CT and CaPM's competence level.
4. What basic services are included in SW Maintenance
A) Emergency Support, Trouble Resolution, Technical Query.
B) Trouble Resolution, Technical Query, SW Update.
C) Trouble Resolution, Technical Query, Care Management.
D) Trouble Resolution, Technical Query, Technical Support.
5. A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?
A) Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.
B) No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.
C) Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
D) No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
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