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Nokia SDM Certification - CARE Sample Questions:

1. At the Care Contract Renewal Milestone 3 "First Proposal" which topic should be agreed before the contract is presented to the Customer?

A) Cost baseline.
B) Long term contract strategy.
C) Terms and Conditions.
D) Penalty proposal.

2. What characterizes good forecasting?

A) All resources are forecast as one monthly total, to keep the process simple and efficient.
B) The resource estimate is no more than 10% above the actual requirements, to ensure availability.
C) It is done independently by the Controller who then gets the financial parameters exactly right.
D) The estimate for the profit does not fluctuate, unless the business changes.

3. A complex NSN solution is delivered by SI project management. It consists of four NSN products; two of them include SI customized SW and two include 3rd party SW applications. Who is responsible for agreeing and setting up technical support for the 3rd party products?

A) Care 3rd Party Service Manager.
B) Mainly Care 3rd Party Service Manager, assisted by SI Partner Manager.
C) SI Technical Manager.
D) Care Program Manager.

4. When we receive payment for a customer invoice, what financial statement is affected?

A) The Profit & Loss statement only.
B) Profit & Loss and Cash Flow statements.
C) Both the Profit & Loss statement and the Balance Sheet.
D) Balance Sheet statement only.

5. NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

A) CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.
B) CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.
C) Nothing. The customer's own planning department take care of network quality.
D) NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.

Solutions: