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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following sentences describes the process flow as depicted in the attached picture?

A) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
B) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
C) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
D) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.

2. What can be considered a corrective action for a critical issue?

A) The customer was contacted within the Service Level Agreement (SLA).
B) The assessment of the situation has been completed.
C) A workaround has been provided to the customer.
D) The incident was acknowledged by its processor.

3. What is Product Support Hierarchy in SAP environment? (Choose two)

A) It is an instrument in organization and reporting within Product Support.
B) It defines the maintenance pricing level.
C) It is part of the Service Level Agreement.
D) It is a view on the Application Component Hierarchy.

4. What is SAP Solution Manager?

A) It is a relational database system that can be used as an alternative to databases from other vendors.
B) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
C) It is an application that is part of the SAP Supply Chain Management application.
D) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.

5. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports exclusively without graphics
B) Reports exclusively with graphics
C) Reports with or without graphics
D) Reports with animations

Solutions: