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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When a user creates service tickets, what product type is supported for determining the warranty?

A) Entitlement product
B) List product
C) Individual product
D) Registered product

2. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
B) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
C) Upload Microsoft excel worksbook to SAP Cloud for Customer
D) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer

3. To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A) Contract
B) Ticket
C) Visit
D) Maintenance plan

4. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Set up notification of delegates
B) Configure email channels
C) Build a workflow
D) Define an approval process

5. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Service Technician team
B) Territory manager
C) Sales Employee
D) Employee responsible
E) Customer

Solutions: