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Salesforce Certified Slack Administrator Sample Questions:

1. Incident managers at your organization use ServiceNow to prepare, detect, contain, and remediate major incidents What is the benefit of integrating Slack with an app like ServiceNow?

A) Integrating an app allows you to bypass security settings since they're not applicable in Slack.
B) InCe9ratin9 an app means you never have to log in to the app natively.
C) Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
D) Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.

2. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) The number of messages posted in the #help-hr triage channel over the past 30 days
B) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
C) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
D) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message

3. Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

A) Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.
B) Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
C) Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.
D) There is a limit of ten org-wide channels, and this project would not necessitate creating one.

4. You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees. You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.
Which plan(s) fit the requirement?

A) Pro, business+ and Enterprise Grid
B) Free, Pro, Business+ and Enterprise Grid
C) Enterprise Grid only
D) Business+ and Enterprise Grid

5. Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking Questio n:s.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)

A) Archive the channel and create a new channel to eliminate the noise.
B) Limit the posting permissions to Org Admins, plus specific people.
C) Encourage employees to direct message the HR team with Questio n :s and confidential information.
D) Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.

Solutions: