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Apple OS X Support Essentials 10.9 Sample Questions:

1. The Font Book application shows a small dot next to the name of any font that has duplicate resources.

A) How is 802.1X configured on OS X systems?
B) What happens during user logout?
C) How can you limit the use of Location Services?
D) How can you identify duplicate fonts?

2. How does a user that changes his own account password affect his login keychain?

A) The master password is used to reset local account passwords.
B) The Archive option in the Finder creates compressed zip archive files.
C) When a user changes his own account password, the system will keep his login keychain password in sync.
D) Time Machine starts with a full copy of the file system to the backup disk. Then it maintains a list of changes to the file system, and every hour copies only the changes to the backup disk. In the backup, it creates a simulation of the full file system using hard links for files that haven't changed.

3. The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.

A) What does the Disk Utility Verify and Repair feature do?
B) What happens during user logout?
C) What does OS X use bundles or packages for?
D) What does the diagnostic reporting feature do?

4. You have configured several network locations on your OS X Mountain Lion computer. How can you change from one location to another?

A) Choose Location from the Apple menu, and then choose a network location from the submenu.
B) In Network preferences, choose Manage Locations from the Action pop-up menu below the Interfaces list, and select a network location.
C) Choose a network location from the Network Locations Input menu on the right side of the Finder menu bar.
D) In Network preferences, click Advanced, click Manage Locations, and then select a network location.

5. What are four common issues that can interrupt network services on a Mac computer?

A) Four common issues that can interrupt network services on a Mac are:
Ethernet connectivity issues, which can cause the hardware network interface to become inactive or introduce excessive packet errors
Wi-Fi connectivity issues caused by the selection of an improper Wi-Fi network or excessive wireless interference
DHCP service issues, which prevent proper TCP/IP configuration
DNS service issues, which prevent host name resolution
B) Migration Assistant can migrate information from other OS X systems, Windows systems, and other disks, including Time Machine backups.
C) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.
D) Review Network preferences, review the Network Utilitystatistics, and attempt to connect to different networkservices.

Solutions: