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Apple OS X Support Essentials 10.9 Sample Questions:

1. What are the requirements for purchasing applications via the Mac App Store?

A) The master password is used to reset local account passwords.
B) AppleTalk works only with OS X v10.5 or earlier.
C) The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
D) The requirements to purchase items from the Mac App Store are OS X v10.6.6 or later, an Apple ID, and an Internet connection.

2. How is the Domain Name Service (DNS) used to facilitate network naming?

A) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
B) The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.
C) The Archive option in the Finder creates compressed zip archive files.
D) Keychains are used to store secrets such as resource passwords, digital certificates, and encryption keys. The keychain system can also securely store Safari AutoFill information, Internet Account settings, and secure text notes.

3. Which two methods can be used to automatically connect a network share?

A) To automatically connect a file share when the user logs in to the system, drag the
share from the Finder to the user's login items in Users & Groups preferences. Or you can
drag the share to the right side of the user's Dock, and it will automatically connect when
the user clicks the share's icon in the Dock.
B) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments to unmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume you want to unmount
and eject.
C) Resource contention occurs when fast user switching is enabled and a user tries to
access an item another user already has open in the background. Document contention
occurs when a user attempts to open a document another user has already opened.
Peripheral contention occurs when a user attempts to access a peripheral already in use by
another user's open application. Application contention occurs when the second user
attempts to access an application designed to run only once on a system.
D) Time Machine starts with a full copy of the file system to the backup disk. Then it
maintains a list of changes to the file system, and every hour copies only the changes to
the backup disk. In the backup, it creates a simulation of the full file system using hard links
for files that haven't changed.

4. How can you verify that the system can establish a connection to a remote network host?

A) A Safe Boot is initiated by holding down the Shift key during system startup
B) All Apple software updates are handled via the Mac AppStore.
C) The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.
D) The Activity Monitor application is used to monitor open processes and applications.

5. How is Quick Look able to preview so many file types?

A) During installation of OS X Mavericks, the only optional choice is to define an installation destination other than the Mac computer's current default system disk.
B) The Finder doesn't show items with periods at the beginning of their filenames or items with the hidden file flag enabled. Both methods for hiding items can only be managed from the command line interface.
C) Any application that supports Auto Save and the Finder can manage document locking.
D) Quick Look uses a number of plug-ins that give it the capability to preview documents. These plug-ins live in Quick Look folders in any Library folder on OS X.

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