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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

A) For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
B) Staff account credentials are not correct.
C) Knowledge Foundation API can only be used by an internal application.
D) Staff account profile does not have permission to access Knowledge Foundation API.
E) For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.

2. You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

A) Cross tab report
B) Linked report
C) Dashboard
D) Custom report with slice bucket

3. What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A) both the Answers Keywords and Stopwords
B) the alias.txt file
C) the wordlist files
D) the thesaurus.txt file

4. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Create a variable to contain the address and update all answers to include it.
B) Search for all answers that have the address and update.
C) Call support and have them run a search and replace on the database.
D) Create a standard text to include the new address and update all the answers to include it.

5. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Include search term in Search priority word.
B) Add all related search terms to an aliases.txt.file.
C) Include the search terms in Answers Keywords
D) Include search terms in Stop Words
E) Include the search terms in both Answer Keyword and Stop Word.

Solutions: