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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. What must you set to enable the email channel?

A) EGW_UPDATE_BY_CREATE
B) EGW_AUTO_CONT_CREATE
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_ENABLED
E) EGW_SECURE_UPDATE_ENABLED

2. Which three statements are true about navigation sets?

A) Using navigation sets, you can configure which quick search reports can be seen.
B) The same navigation set can be set for different interfaces.
C) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
D) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
E) Using navigation sets, you can define what new objects can be created by using the File menu.
F) Using navigation sets, you can configure whether to show the Home navigation pane or not.

3. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Create a report for the survey scores.
B) Create a polling survey.
C) Schedule the survey on a daily basis.
D) Assign scores to the survey questions and set the status field based on the responses.
E) Write a business rule to reopen the case.
F) Create a transactional survey.

4. Which three functions are not part of the math group of functions?

A) ceiling
B) lower
C) to_number
D) round
E) truncate
F) length
G) power
H) floor
I) bitand
J) rand

5. Which six actions can have a null value?

A) Set Category
B) Set Status
C) Set Agent
D) Set Product
E) Set Assigned
F) Set Fields
G) Set Disposition
H) Set Queue
I) Set Mailbox
J) Set SLAs

Solutions: