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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three features can be configured in advanced routing?

A) Queue prioritization
B) Skill relaxation
C) Queue segregation
D) Queue overflow
E) Queue limit
F) Skill time

2. Which three events are available with the JavaScript API?

A) ondataupdated()
B) onsaveclose ()
C) aftersave()
D) onrefresh()
E) onbeforesave ()
F) enclose ()

3. Which two statements are true about linking products, categories, and dispositions?

A) Links can be automatically created to categories and dispositions based on answers an incidents.
B) A leaf product's links are inherited from its parent product.
C) Product-category linking is independent of product-disposition linking.
D) Links can be created only between the parent levels of products, categories, and dispositions.
E) Product-category linking restricts customers from searching on the Customer Portal.

4. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in three months
C) Once in four months
D) Once in six months

5. Which two statements are true about Oracle Service Cloud accelerators?

A) Oracle provides support for all accelerators.
B) They
are available at http://www.oracle.com/technetwork.
C) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
D) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
E) The source files for all listed accelerators are available for download.

Solutions: