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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Default timezone
B) Knowledge management language locales
C) Default communication preferences
D) Default chat channel preferences
E) Default notification preferences
F) Service request links
G) Product and category filtering
H) Knowledge management article links

2. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is real time
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D) is required for every DCS instance

3. Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

A) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
B) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
C) You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
D) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

4. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

A) Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
B) Enable new locales for the languages to be used and provision designated users to translate the articles.
C) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
D) Modify the original base locales of the articles to match the target language.

5. Which two options are true about reporting on milestones?

A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C) No standard reports onmilestones are provided.
D) Administrator-defined milestone data is not included in Analytics.

Solutions: