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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. A company uses Microsoft Dynamics CRM 2011 and an enterprise resource planning (ERP) system.
Your user account is a member of the System Administrator role. You create a web resource that displays
data from the ERP system.
You need to configure the sales activity dashboard to incorporate the web resource and ensure that the
dashboard can be viewed by all Microsoft Dynamics CRM users.
Which of the following actions would achieve the goal?
(Choose all that apply.)

A) Create a new system dashboard.
B) Create and share a new personal dashboard.
C) Customize a copy of the sales activity dashboard.
D) Edit the existing sales activity dashboard.

2. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft
Dynamics CRM 2011?
(Choose al that apply.)

A) multi-series charts
B) single-series charts
C) scatter charts
D) funnel charts

3. You need to schedule a phone call to a group of Accounts and Contacts,
followed three days later by an email message.
What should you do?

A) Create one campaign with two marketing lists.
B) Create two quick campaigns.
C) Create one campaign with one marketing list.
D) Create one quick campaign.

4. In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product.
The special offer will be 25 percent off the retail price of the product when more than 10 units are
purchased.
How should you configure this pricing?

A) Use the Percent Markup: Current Cost pricing method.
B) Use the Currency Amount pricing method.
C) Use the Percent of List pricing method.
D) Use a Discount List.

5. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) quick campaigns
B) sales literature
C) campaigns
D) products
E) price lists

Solutions: