Handling Calling, Chat, and Meetings

• Handling Phone System: here you need to show your expertise in handling resource accounts; designing and customizing call queues; developing and customizing auto attendants; handling call park policies; handling calling policies; handling caller ID policies; interpreting the Direct Routing health dashboard.
• Handling meeting experiences: the test takers need to prove that they are conversant with customizing meeting settings; designing and handling meeting policies; customizing settings for live events; designing and handling policies for live events; customizing conference bridge settings.
• Handling chat and cooperation experiences: this includes customizing messaging policies; handling external access; managing channels for a team; handling private channel creation policies; handling email integration; customizing external access for OneDrive for Business and SharePoint; handling Cloud file storage options for cooperation.
• Handling phone numbers: this requires the individuals’ skills in giving recommendations regarding a PSTN connectivity solution depending on business needs; ordering phone numbers; handling service numbers; adding, replacing, or removing an emergency address for your enterprise; assigning, replacing, or removing a phone number for a user; handling voice settings for users; customizing dynamic emergency calling.

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Prerequisites

The applicants for this certification exam should have competence in planning, managing, and deploying the Teams live events, calling, audio conferencing, channels, chats, meetings, and apps. These professionals are the Team Administrators who have the responsibility of making an upgrade from Skype for Business to Teams. They are also responsible for the integration of telephony, configuration of call routing, and configuration of direct routing.

The Team Administrators taking the Microsoft MS-700 exam are advised to develop proficiency in the management of Teams settings with the use of PowerShell. They should also have adequate knowledge of integration points with services and apps, including OneDrive, Azure Active Directory, Office 365 Groups, SharePoint, and Exchange, among others.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-700

Skills measured

• Manage calling and meetings (15-20%)
• Plan and configure a Microsoft Teams environment (35-40%)
• Manage chat, teams, channels, and apps (25-30%)
• Monitor and troubleshoot a Microsoft Teams environment (10-15%)