Microsoft Lync 2013 Depth Support Engineer : 74-338 valid dumps

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Exam Code: 74-338

Exam Name: Lync 2013 Depth Support Engineer Exam

Updated: Sep 11, 2025

Q & A: 114 Questions and Answers

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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. DRAG DROP You support a Microsoft Lync Server 2013 environment for a customer named Litware, Inc. The worldwide network includes the following:
-15,000 Enterprise Voice enabled users
-three Front End pools with three Front End Servers in each pool
-three Edge Server pools with two Edge Servers in each pool
-two Group Chat pools with two Group Chat Servers in each pool
-20 Survivable Branch Appliances (SBAs) deployed at various offices
Of the 15,000 users, 6,000 have Polycom CX600 phones on their desks. Each pool
has redundant session initiation protocol (SIP) trunk settings with a local SIP trunk
provider at its respective pool. An executive assistant receives a call from a
customer. He puts the call on hold and calls the executive. After he talks to the
executive, he transfers the call to the executive. The executive assistant reports that
the call fails to transfer, and that he gets the call back. This results in him taking a
message. Based on this user report, you perform the following actions:
1.Start the ClsController.exe with only one Front End pool selection.
2.Make a call from your mobile phone to a CX600 desk phone named DeskPhone1.
3.Answer the incoming call by using DeskPhone1 and put the call on hold.
4.From DeskPhone1, dial the number of a second CX600 phone named DeskPhone2.
5.Answer the incoming call by using DeskPhone2.
6.From DeskPhone1, transfer the call that you have on hold.
After you attempt to transfer the call from DeskPhone1 to DeskPhone 2, you
observe that the call failed to transfer and returned back to DeskPhone1.
You generate a Lync.log file.
You need to identify the problem by using the quick search capabilities of the
Snooper tool. Which action should you perform for each troubleshooting activity?
(To answer, drag the appropriate action to the correct troubleshooting activity or activities. Each action may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)


2. You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013.

You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
B) Create the following DNS A record:lync2013pool.contoso.local A 192.168.10.10
C) Create the following DNS A record: Meet.contoso.local A 192.168.10.10
D) Create the following DNS A record: lyncdiscoverinternal.contoso.local A 192.168.10.10
E) Create the following DNS A record: admin.contoso.local A 192.163.10.10


3. You support a customer whose company network contains Microsoft Lync Server 2013. The company has four buildings on a single site. A user reports that when she calls users in another building, the call quality is poor. You receive the Quality of Experience (QoE) report: Which of the following values is outside acceptable limits?

A) Receive noise level: -56dBoV
B) Avg. packet loss rate: 0.21%
C) Avg. round trip: 867ms
D) Packet utilization: 32701
E) Avg. jitter: 23ms


4. You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013. Your DNS
server hosts the following records: _Sipinternaltls._tcp.contoso.local SRV priority 0, weight 0, port 5061, lync2013pool.contoso.local_tcp._kerberos.contoso.local
SRV proiority 0, weight 100, port 88, DC.contoso.localDC A 192.168.10.20Dialin
A 192.168.10.10Admin
A 192.168.10.20FE2013
A 192.168.10.10BE2013
A 192.168.10.11
You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
B) Modify the following DNS A record: admin.contoso.local to point 192.168.10.10
C) Create the following DNS A record: lync2013pool.contoso.local A 192.168.10.10
D) Create the following DNS A record: lyncdiscoverinternal.contoso.local A 192.168.10.10
E) Create the following DNS A record:Meet.contoso.local A 192.168.10.10


5. DRAG DROP You support Microsoft Lync Server 2013 servers for an international company. You enable the Enhanced 9-1-1 (E9-1-1) emergency notification feature for users in a New York office. The users report that Lync prompts them to enter a location. You need to configure Lync to populate location information automatically. Which three steps should you perform in sequence? To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.


Solutions:

Question # 1
Answer: Only visible for members
Question # 2
Answer: B,E
Question # 3
Answer: C
Question # 4
Answer: B,C
Question # 5
Answer: Only visible for members

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