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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is MOST concerned with the design of new or changed services?

A) Service Transition
B) Service Strategy
C) Change Management
D) Service Design

2. Which of the following availability management activities are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above

3. Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

4. Which core publication will you find detailed descriptions of service catalog management, information security and support management?

A) Service operation
B) Service transition
C) Service design
D) Service strategy

5. The MAIN objective of Service Level Management is:

A) To create and populate a Service Catalogue
B) To carry out the Service Operations activities needed to support current IT services
C) To ensure that an agreed level of IT service is provided for all current IT services
D) To ensure that sufficient capacity is provided to deliver the agreed performance of services

Solutions: