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Peoplecert ITIL V3 Foundation Sample Questions:

1. Data used to support the capacity management process should be stored in:

A) A capacity database (CDB)
B) A configuration management system (CMS)
C) A capacity management information system (CMIS)
D) A configuration management database (CMDB)

2. Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

3. At which stage of the service lifecycle should the processes needed to operate a new service be defined?

A) Service transition: Plan and prepare for deployment
B) Service operation: IT operations management
C) Service strategy: Develop the offerings
D) Service design: Design the processes

4. Which of the following is NOT a purpose of Service Transition?

A) To provide quality knowledge of Change, Release and Deployment Management
B) To provide training and certification in project management
C) To plan and manage the capacity and resource requirements to manage a release
D) To ensure that a service can be managed, operated and supported

5. In which document would you expect to see an overview of actual service achievements against targets?

A) Service Level Agreement (SLA)
B) SLA Monitoring Chart (SLAM)
C) Operational Level Agreement (OLA)
D) Capacity Plan

Solutions: