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EXIN ITIL V3 Foundation Sample Questions:

1. Which Function would provide staff to monitor events in an Operations Bridge?

A) Technical Management
B) IT Operations Management
C) Applications Management
D) Service Desk

2. What is theprimary focus of the business management?

A) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D) Review of all capacity supplier agreements and underpinning contracts with supplier management

3. From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A) Administrator
B) User
C) Supplier
D) Customer

4. Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles

A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

5. Which statement BEST represents the guidance on incident logging?

A) The service desk decide which incidents to log
B) Incidents must only be logged if a resolution is not immediately available
C) All incidents must be fully logged
D) Only incidents reported to the service desk can be logged

Solutions: