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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Identifizieren Sie die Eingabe für den Problem Management-Prozess.

A) Änderungswunsch
B) Problemlösung
C) Ereignisaufzeichnungen
D) Neue bekannte Fehler

2. Welche der folgenden Aufgaben fallen NICHT für den Serviceübergang an?

A) Zum Planen der Ressourcenanforderungen zum Verwalten einer Version
B) Um sicherzustellen, dass ein Service innerhalb der vom Design festgelegten Einschränkungen verwaltet, betrieben und unterstützt werden kann
C) Entwerfen und Entwickeln von Funktionen für das Service-Management
D) Bereitstellung von Qualitätswissen über Änderungen sowie Release- und Bereitstellungsmanagement

3. Welche Personengruppen würden gemäß einer Vereinbarung auf operativer Ebene arbeiten?

A) Interne IT-Teams
B) Externe IT-Teams
C) Alle Stakeholder
D) Geschäftsbereiche

4. WhatBEST beschreibt die Kunden und Benutzer eines IT-Dienstleisters?

A) Kunden kaufen IT-Services; Benutzer nutzen IT-Services
B) Kunden stimmen den Service Levels zu. Benutzer kaufen IT-Services
C) Kunden entwerfen IT-Services; Benutzer testen IT-Services
D) Kunden verkaufen IT-Services; Benutzer verbessern IT-Services

5. Welche der folgenden Aussagen ist eine korrekte Definition einer Lieferantenkategorie?

A) Betriebsbereit für Lieferanten, die Produkte und Dienstleistungen mit geringem Wert und / oder sofort verfügbar anbieten
B) Commodity - für wichtige Partnerschaftsbeziehungen, an denen Führungskräfte beteiligt sind
C) Taktisch - für Beziehungen, die eine bedeutende Geschäftstätigkeit und Geschäftsinteraktion beinhalten
D) Strategisch - für Lieferanten betrieblicher Produkte oder Dienstleistungen

Solutions: