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EXIN ITIL Foundation Sample Questions:

1. What is a characteristic of a process?

A) It does not react to a specific trigger
B) It is performance driven and measurable
C) It provides generic technical skills and resources
D) It requires a specific tool

2. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes how the configuration items (CIs) work together to deliver the services
B) Defines how version numbers should be used in a release
C) Describes the topography of the hardware
D) Defines which software should be installed on a particular piece of hardware

3. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change
B) A change request
C) A change model
D) A change advisory board

4. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and service level management
B) Supplier management and change management
C) Availability management and service level management
D) Supplier management and availability management

5. Which one of the following would NOT involve event management?

A) Recording and monitoring environmental conditions in the data centre
B) Intrusion detection
C) Monitoring the status of configuration items
D) Recording service desk staff absence

Solutions: