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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

2. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only

3. Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) All of the above

4. Which Functions are included in IT operations management?

A) Network management and application management
B) Technical management and change management
C) IT operations control and facilities management
D) Facilities management and release management

5. Which of the following are basic concepts used in access management?

A) Personnel, electronic, network, emergency, identity
B) Rights, access, identity, directory services, service/service components
C) Normal, temporary, emergency, personal, group
D) Physical, personnel, network, emergency, service

Solutions: