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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A) Detection
B) Escalation
C) Prioritization
D) Categorization

2. Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) All of the above

3. Which process is responsible for ensuring that appropriate testing takes place?

A) Service asset and configuration management
B) Release and deployment management
C) Service level management
D) Knowledge management

4. Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A) Availability management
B) Release management
C) Capacity management
D) Design coordination

5. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Producing quality, secure and resilient designs for new or improved services
B) Measuring the effectiveness and efficiency of service design and the supporting processes
C) Designing and maintaining all necessary service transition packages
D) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

Solutions: