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EXIN ITIL 4 Foundation Sample Questions:

1. Which is an objective of the design coordination process?

A) To gather and document new service level requirements from the customer
B) To document the initial structure and relationship between services and customers
C) To produce service design packages and ensure they are handed over to service transition
D) To assess and evaluate all changes and their impact on service designs

2. What is defined as a cause, or potential cause, of one or more incidents?

A) Change
B) Event
C) Known error
D) Problem

3. When should a full risk assessment and authorization be carried out for a standard change?

A) Each time the standard change is implemented
B) When the procedure for the standard change is created
C) When an emergency change is requested
D) At least once a year

4. Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A) Optimize and automate
B) Start where you are
C) Keep it simple and practical
D) Collaborate and promote visibility

5. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Incident management
B) Continual improvement
C) Service request management
D) Problem management

Solutions: