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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice coordinates the classification, ownership and communication of service requests and incidents?

A) Supplier management
B) Problem management
C) Service desk
D) Relationship management

2. Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

A) Focus on value
B) Progress iteratively with feedback
C) Keep it simple and practical
D) Think and work holistically

3. Which dimension includes a workflow management system?

A) Partners and suppliers
B) Value streams and processes
C) Organizations and people
D) Information and technology

4. A major incident has been closed, but there is a risk that it might happen again.
How should this be logged and managed?

A) As a problem
B) As an event
C) As a change request
D) As a service request

5. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and service level management
B) Supplier management and change management
C) Availability management and service level management
D) Supplier management and availability management

Solutions: