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EXIN ITIL 4 Foundation Sample Questions:

1. What are 'engage', 'plan' and 'improve' examples of?

A) Service value chain inputs
B) Service value chain activities
C) Change control
D) Service level management

2. Which statement about metrics is CORRECT?

A) Process metrics can be used to measure end-to-end service performance
B) Technology metrics can be used to measure component performance and availability
C) Process metrics can be used to measure the utilization of a supplier's network
D) Technology metrics can be used to determine the overall health of a process

3. Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A) Service request management
B) IT asset management
C) Change control
D) Service desk

4. Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A) Service operation
B) Service transition
C) Continual service improvement
D) Service strategy

5. What is the CORRECT definition of service management?

A) A set of specialized assets for transitioning services into the live operational environment
B) The capability of service providers to minimize their costs without reducing the value of the services
C) A set of specialized organizational capabilities for delivering value to customers in the form of services
D) The capability of supplier to deliver services to providers in exchange for money

Solutions: