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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

A) ビジネス関係管理
B) サービスレベル管理
C) リリース管理
D) 変更管理

2. サービス レベル管理では、多数の重要なドキュメントが使用されます。これらのドキュメントの 1 つは、提供されるサービスとサービス レベルの概要で構成されています。
文書の名前は何ですか?

A) サービスレベル要件
B) サービスカタログ
C) 基礎契約
D) サービス レベル アグリーメント (SLA)

3. 新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?

A) IT サービス継続性管理
B) キャパシティ管理財務
C) IT サービスの管理
D) 可用性管理

4. 「品質システム」の最も適切な定義は何ですか?

A) サービスプロバイダー組織の全員が遵守する必須の品質管理慣行
B) 品質管理を実施するための責任、手順、リソースに関連する組織構造
C) これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力
D) 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順

5. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 問題管理
B) ITサービスの財務管理
C) 変更管理
D) 可用性管理

Solutions: