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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サービス管理計画に関する ISO/EC 20000 要件とは何ですか?

A) 少なくとも 1 つのハードコピーで入手可能であり、承認されている必要があります。
B) 組織のサービス管理計画の範囲を含める必要があります
C) 標準で指定された文書化された手順が含まれている必要があります
D) 組織のノウハウを一切含まないこと

2. 品質目標を達成することで何を改善できるでしょうか?

A) 関心のあるサプライヤーとの関係
B) 構成マネージャーの個人的な満足度
C) サービスの有効性
D) 不正パティとの関係

3. インシデントの緊急性とは何を意味しますか?

A) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
B) インシデントの解決が遅延を許容する度合い
C) IT サービスがインシデントを解決するのに必要な時間
D) インシデントを処理する際のインシデントの相対的な重要性

4. プロセスの機能とは何ですか?

A) 垂直方向および水平方向のエスカレーション オプションについて説明します。
B) 構造的および組織的な役割と責任の説明を補完します。
C) これらは、監視オプションの完全なセットを表します。
D) 要求される品質特性への適合レベルを表します。

5. 内部監査の目的は何ですか?

A) 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する
B) 自らの品質能力の確保と向上を図る
C) 従業員のパフォーマンスを監視するため
D) 品質に関する要求事項の遵守を全従業員に指導する。

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