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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What is one key benefit of the collaboration network?

A) Rapid partner on-boarding.
B) Best-of breed product design.
C) Understanding customer preferences.
D) Reduced employee turn-over.

2. Elements of a powerful self-service experience include all, EXCEPT one of the following:

A) Create dynamic, engaging, web experiences.
B) Improve loyalty by facilitating integration with social networks.
C) Target the right experience, to the right user, via the right channel, at the right time.
D) Accommodate product returns, regardless of the context.

3. Supply chain visibility _____________________________

A) is focused primarily on business dashboards
B) coalesces a myriad of information to automate response and highlight exceptions
C) automatically handles all exceptions
D) applies marketing techniques to supply chain management

4. Smarter Commerce capabilities are packaged and delivered as what?

A) Software, hardware, and services to deliver specific business process capabilities which support each phase of the commerce cycle.
B) Middleware components requiring additional business function software.
C) A simple monolithic application for each phase of the commerce cycle.
D) A single, high-value, shrink-wrapped, solution for commerce.

5. You can create a powerful self-service experience for the customer using?

A) The IBM Enterprise Service Process Manager
B) The IBM Commerce Framework
C) The IBM Customer Experience Suite
D) The IBM Customer Service System

Solutions: