HDI Help Desk Manager : HD0-300 valid dumps

HD0-300 real exams

Exam Code: HD0-300

Exam Name: Help Desk Manager

Updated: Nov 22, 2024

Q & A: 176 Questions and Answers

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HDI Help Desk Manager Sample Questions:

1. What is the benefit of outsourcing compared to insourcing?

A) improved average speed of answer
B) improved quality
C) greater control of support resources
D) lower capital cost for equipment and systems


2. Which two commonly used technologies provide near real-time feedback on organizational performance? (Choose two)

A) Call Management Systems
B) Broadcast messaging devices
C) e-mail
D) web
E) telephone


3. To provide better service, a customer gives your Help Desk remote access privileges to their system. What are theses privileges known as?

A) integral
B) substantial
C) moral
D) confidential


4. What is the best way to manage multiple demands on your time?

A) Arrive at work an hour before your scheduled work hours.
B) Cancel meetings to save time.
C) Delegate tasks where possible.
D) Work through your lunch breaks.


5. What are two enabling factors of the HDI Certified Support Center model? (Choose two)

A) satisfaction
B) leadership
C) results
D) resources


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A,B
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: B,D

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