Genesys Cloud CX Certified Professional - Consolidated : GCP-GCX valid dumps

GCP-GCX real exams

Exam Code: GCP-GCX

Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam

Updated: Dec 21, 2024

Q & A: 137 Questions and Answers

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Genesys GCP-GCX Exam Syllabus Topics:

TopicDetails
Topic 1
  • Genesys Cloud CX Administration: In this domain, the focus is on building and overseeing users, setting up queues and routing, and configuring integration with other systems.
Topic 2
  • Genesys Cloud CX Architecture: This section of the exam covers the various components of Genesys Cloud CX including the Genesys Cloud platform. Moreover, it covers Interaction Router and their functioning. The purpose is to test candidates for their knowledge of such components when they are integrated to offer a smooth customer experience.
Topic 3
  • Genesys Cloud CX Reporting and Analytics: In this domain, the utilization of Cloud reporting tools is discussed to monitor and explore various customer interactions.

Reference: https://beyond.genesys.com/explore/certification/cloud#GCPGCX

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