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Genesys Cloud CX: Architect Certification Sample Questions:

1. When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)

A) Daily
B) Quarterly
C) Hourly
D) Weekly
E) Monthly
F) Yearly

2. What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

A) Inter-Digit Timeout
B) Menu Selection Timeout
C) No Entry Timeout
D) Timeout

3. What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

A) 50%
B) 25%
C) No Limit
D) 100%

4. Which of the following components can be configured to read and write data from a CRM?

A) Set Participant Data
B) Get Participant Data
C) Set UUI Data
D) Call Data Action

5. A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A) Scheduling
B) Automatic Call Distribution
C) Call Routing
D) Architect

Solutions: