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Genesys Cloud CX: Architect Certification Sample Questions:

1. You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

A) Use the directory feature for advertising the product.
B) Use the prompt feature to play the product details every time customer dials your contact center.
C) Use an outbound campaign to promote the product.
D) Use the data tables feature for advertising the product.

2. You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.

A) 1,4,3,2,6,5,8,7
B) 1,3,2,4,6,5,8,7
C) 1,4,2,3,6,5,7,8
D) 1,4,2,3,6,5,8,7

3. Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

A) 2,1,4,3
B) 2,4,1,3
C) 2,3,1,4
D) 2,3,4,1

4. Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

A) MakeDateTime(5,3,2020)
B) MakeDateTime(2020,3,5)
C) MakeDateTime(3,5,2020)
D) MakeDateTime(2020,5,3)

5. What is the maximum prompt file size you can upload?

A) 25 MB
B) 50 MB
C) 10 MB
D) 20 MB

Solutions: