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Genesys Cloud CX: Architect Certification Sample Questions:

1. If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?

A) Decision
B) Disconnect
C) Transfer to Flow
D) Jump to Menu

2. Which speech recognition feature is enabled by default for new Inbound call flows?

A) Incomplete match timeout
B) Complete match timeout
C) Enable speech recognition for the entire flow
D) Company Directory speech recognition

3. Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

A) ARN Number
B) Username
C) Token
D) Password
E) Access ID

4. Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)

A) Hangup
B) Transfer
C) Transfer to ACD Flow
D) Transfer to Secure Flow
E) Transfer to Flow
F) Transfer to Outbound Flow

5. Why must you create queues for ACD functionality to work?

A) Queues are the waiting lines for interactions that are routed using ACD
B) Queues are the waiting lines for the agents who will be assigned interactions through ACD
C) Queues match agents to an appropriate interaction using ACD
D) Queues provide ACD with a means to determine the skill level requirement of an interaction

Solutions: