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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which statement is true regarding chat rooms in Genesys Cloud?

A) There is a maximum of 50 users to a room.
B) You must have the room_user permission to use rooms.
C) Administrators assign people to rooms.
D) Notifications can be turned off per room.

2. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 100 MB
B) 2 GB
C) 10 MB
D) No Limit

3. Instant messaging costs are significantly less than long-distance phone conversations.

A) True
B) False

4. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Phones
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Base Settings

5. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Have all attendees call you. When all calls are active, click the Start Conference button.

Solutions: