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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How do you represent your organization when you contact the Genesys Cloud support team?

A) Company Name
B) Agent Name
C) ID
D) Organization ID

2. Select all the sections for the standard profile page. (Choose five.)

A) Skills & Certifications
B) HR
C) Contact
D) Contact Information
E) Languages
F) Relationships
G) General

3. Calling Name and Address can be overridden.

A) True
B) False

4. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Public Interface Services
B) Core Services
C) Application Services
D) Communication Services

5. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
B) You must know what groups to create for the new location.
C) You must have the basic profile data for the users at the new location.
D) You must have Admin rights for Genesys Cloud
E) You must have images of all the users located at the new location.

Solutions: