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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
B) It provides an understanding of how current IT asset and service management processes support these requirements.
C) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
D) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.

2. How can an incident management process provide value to the business?

A) to align people and processes for the delivery of service
B) to enable users to resolve problems
C) to reduce the impact of service outages
D) to help control infrastructure cost when adding new technology

3. Which services attributes should be considered when analyzing the outcome for customer value?

A) business objectives, IT objectives, and process metrics
B) people, products, and technology
C) desired outcome, supplier metrics, and IT objectives
D) objectives, metrics, and desired outcome

4. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli Application Dependency and Discovery Manager
B) IBM Tivoli License Compliance Manager
C) IBM Tivoli Usage and Accounting Manager
D) IBM Tivoli Provisioning Manager

5. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT processes in use
B) types of security protocols in use
C) quantity of people involved in the service management processes
D) IT staff certifications

Solutions: