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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Priority Services
D) HP Standard Contractual Services
2. What is true about HP Custom Contractual Services?
A) HP Custom Contractual Services are linked to one hardware serial number.
B) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
3. Which statements help you discover needs of HP Contractual Services? (Select three.)
A) Does the customer need to have one service agreement per serial number?
B) Is it to cover new equipment?
C) Does the customer environment contain multi-vendor equipment to support?
D) Is there an RFP for services?
E) Would the customer fleet support solution benefit from onsite engineers?
F) Would the customer benefit from an up-front payment?
4. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"
A) HP Care Pack Services (next business day or same day
B) Travel Services
C) Maintenance Kit Replacement for printers
D) Accidental Damage Protection
5. How should you counter the following objection?
"I can repair my devices myself."
A) HP Services give you predictability and greater control of TCO.
B) HP Services ensure that your equipment stays up and running.
C) HP standard warranty offers limited support for a short time period.
D) HP Services allow you to choose from various options that best suit your needs.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C,D,E | Question # 4 Answer: C | Question # 5 Answer: B |
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