BBPSD Customer Service : CSFX valid dumps

CSFX real exams

Exam Code: CSFX

Exam Name: Customer Service

Updated: Dec 21, 2024

Q & A: 165 Questions and Answers

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BBPSD Customer Service Sample Questions:

1. A common barrier to communication is:

A) Clarity of communication mode used.
B) None of the above.
C) The attitudes and assumptions we make about people.
D) Good listening techniques.


2. The car maker Henry Ford who said that 'customers could have any colour car they wanted as long as it was black' was operating in a:

A) Segmented market.
B) None of the above.
C) Differentiated market.
D) Undifferentiated market.


3. A customer who is an Amiable Type would typically be classed:

A) Unlikely to make a purchase.
B) An authoritative and informed customer.
C) Talkative and interested more in opinions than facts.
D) Someone who often comes in to chat and not buy.


4. When a customer starts to make a complaint and you have listened carefully to what they have to say, your next three steps should be to:

A) Take responsibility then acknowledge and then say how you will resolve the issue.
B) Clarify the issue then acknowledge and finally apologise.
C) Acknowledge then apologise and then take responsibility.
D) Apologise then resolve the issue and then apologise again.


5. It is important to give an internal customer a good customer experience because:

A) They are more likely to complain than external customers.
B) They are equally as important as external customers.
C) They are more likely to be a returning customer.
D) They are more important than external customers.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: C
Question # 5
Answer: B

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