Bearable cost

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Because of the demand for people with the qualified skills about BBPSD Customer Service certification and the relatively small supply, Customer Service exam certification becomes the highest-paying certification on the list this year. While, it is a tough certification for passing, so most of IT candidates feel headache and do not know how to do with preparation. In fact, most people are ordinary person and hard workers. The only way for getting more fortune and living a better life is to work hard and grasp every chance as far as possible. Gaining the CSFX Customer Service exam certification may be one of their drams, which may make a big difference on their life. As a responsible IT exam provider, our Customer Service exam prep training will solve your problem and bring you illumination.

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BBPSD Customer Service Sample Questions:

1. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) CSP.
B) BPS.
C) PRI.
D) USP.

2. Attitudes and assumptions that we make about people are:

A) A common barrier to communication.
B) Likely to help with product placement.
C) A good first impression of customers.
D) Useful when selling to customers.

3. A mystery shopper is a person who is:

A) Known to an organisation and acts as a customer.
B) Unknown to an organisation and acts as a customer.
C) Known to the organisation as a occasional shopper.
D) Someone who has yet to make a purchase.

4. When communicating with a customer using email you should:

A) Keep the email courteous, short and to the point.
B) Make sure the email title lets the person know what it is about.
C) Read through the email before sending.
D) All of the above.

5. Which of the following are NOT SMART objectives:

A) Achievable.
B) Specific.
C) Time bound.
D) Robust.

Solutions: