Cisco Customer Success Manager : 820-605 valid dumps

820-605 real exams

Exam Code: 820-605

Exam Name: Cisco Customer Success Manager

Updated: Oct 30, 2024

Q & A: 159 Questions and Answers

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Cisco 820-605 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain different IT purchasing and consumption models
  • Analyze a customer health score
  • Customer conversations and interactions
Topic 2
  • Account data and scoreboard review
  • Customer and industry observations
  • Feature matrix utilization
Topic 3
  • Describe sources used to identify customer barriers
  • Explain the value proposition for customer success
Topic 4
  • Capturing moments of success
  • Deployment planning
  • Service subscriptions
  • Identify customer barriers
Topic 5
  • Update customer success plan with expand opportunities
  • Identify the product or solution purchased
Topic 6
  • Create an adoption campaign to identify expand opportunities
  • Compare customer success, customer support and sales
Topic 7
  • Identify critical success factors to connect to business outcomes
  • Create mitigation plans that address risk factors
Topic 8
  • Analyze the account baseline to identify gaps
  • Define customer success (expected and unexpected value)
Topic 9
  • Explain the purpose of essential customer management activities
  • Explain the elements of customer on boarding
Topic 10
  • Explain the elements of a renewal risk analysis
  • Explain the key drivers creating the need for Customer Success

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

Introduction to Cisco 820-605: Cisco Customer Success Manager Exam

This 820-605 exam test would test Field Engineers on their understanding of the FlexPod approach. This evaluation measures the candidate's awareness of configuring the FlexPod solution components and involves handling and troubleshooting certain components in a practical multi-hypervisor network. Around the same time, this analysis assesses the candidate's understanding of how the FlexPod approach aligns with the data center design.

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