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BlackBerry 10 Support Specialist Sample Questions:

1. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The video chat application is experiencing internal problems.
B) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
C) The users account has been locked out by the BDS.
D) The application is not trusted on the BlackBerry Device Service (BDS).

2. What are the encryption options available when adding an IMAP email account?

A) S/MIME, PGP,TrueCrypt
B) AES,3DES
C) SSL,StartTLS.Off
D) 128-Bit TKIP

3. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?

A) Connect the device, click on settings, click on the device, click restore now.
B) Connect the device, click on the device via the arrow, click restore.
C) Click on the device via the arrow, click restore.
D) Click on settings, click on the device, click restore.

4. What is expected when the number of license seats is exceeded and the grace period is over?

A) New activations will be blocked.
B) Only limited functionality is enabled.
C) The last activated smartphoneyTablet is de-activated.
D) The smartphone/tabletwill be activated but with a warning.

5. A user is unable to delete an application. What steps must be followed?

A) Click on the trash icon, in accounts.
B) Hold the screen, then click on any icon.
C) Goto Options-> Security-> Application permissions.
D) Hold the screen, then click the Trash icon

Solutions: