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BlackBerry 10 Support Specialist Sample Questions:

1. If the owner wishes to continue without signing into or creating a BlackBerry ID when first using a BlackBerry smartphone, what limitations or actions will be encountered?

A) The out of box experience will complete and access to BlackBerry services will be blocked until a security wipe is performed and a BlackBerry ID is associated to the smartphone during the subsequent out of box experience.
B) The BlackBerry smartphone will restart and present the out of box experience from the initial Welcome to BlackBerry screen if an attempt is made to bypass the screen by swiping left.
C) The out of box experience will not complete and the BlackBerry smartphone will remain on the BlackBerry ID screen and persist through device restarts as a valid ID is required to use the BlackBerry smartphone.
D) The out of box experience can be completed, but access to BlackBerry apps and services such as downloading applications from BlackBerry App World and setting up BlackBerry Messenger (BBM) will not be available until a BlackBerry ID is associated to the BlackBerry smartphone.

2. The standard battery that comes with the BlackBerry 10 (BB10) handheld can be charged through which one of the following types of cables?

A) Mini USB
B) Micro USB
C) Micro HDMI
D) AC Power Adapter

3. What profile types can be created and managed from the BlackBerry Device Service (BDS) to be pushed to BlackBerry Tablets and Smartphones?

A) BlackBerry Balance, BlackBerry ID, BlackBerry Protect
B) User, Network, Security
C) Network, Software, Security
D) Email. SCEP, Wi-Fi. VPN, Pro>^

4. How would a user activate with BlackBerry Device Service when external connection to the internet is offline?

A) Fully qualified domain name:8082
B) Fully qualified domain name:3101
C) Fully qualified domain name:8081
D) Fully qualified domain name:4101

5. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The video chat application is experiencing internal problems.
B) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
C) The users account has been locked out by the BDS.
D) The application is not trusted on the BlackBerry Device Service (BDS).

Solutions: