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BlackBerry 10 Support Specialist Sample Questions:

1. Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A) Options > Help > Support > Create Report
B) Settings > Help > Support > Create Report
C) Help > Support > Create Report
D) Settings > Support > Create Report

2. Which of the following will allow a BlackBerry end user to set an Activation password or reactivate a BlackBerry device?

A) BlackBerry Desktop Manager
B) BlackBerry@ Web Desktop Manager
C) BlackBerry Resource Kit
D) BlackBerry Administration

3. A user has a BlackBerry 10 (BB10) device. When the user launches BlackBerry World they are unable to see many of the applications that others see. What does this indicate?

A) The BB10 device is not connected to the network
B) The BB10 device is not connected to the BlackBerry Network
C) The BB10 device is not provisioned for BlackBerry World
D) The BB10 device is in the BlackBerry World - Work

4. What would be the reason that a software update would be presented during the out of box experience?

A) To apply any software updates released after the smartphone was manufactured and install any region specific files not present in the base software
B) To install the diagnostic software if the owner accepted and enabled the ability of the smartphone to send diagnostic and usage data
C) To install applications that are compatible with the BlackBerry smartphone and listed with purchased applications from App World associated with the BlackBerry ID assigned to the smartphone
D) To install any applications specific to the carrier and required by government regulations to allow access to services such as custom music services, billing software and online government sites

5. A user is prompted to select personal or work buttons on the homescreen. What prompted this change?

A) Carrier provisioning
B) Installing BlackBerry World business applications
C) Desktop Synchronization
D) Enterprise Activation created a work perimeter

Solutions: