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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create a LAN Data Source
B) Add Employee IDs
C) Create a Member Group
D) Create Workgroups andworkstations

2. Which statement about Central Archive is true?

A) It archives 100% of recordings (Compliance).
B) It pulls and archives specified recordings from a local recorder only.
C) It uses campaigns (rules) to determine which recordings to archive.
D) The archive role resides on the recorder.

3. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A) You have not created a valid profile
B) You have not created the user name and password .
C) You have not created the profile as a supervisor
D) You have not created the profile as a manager

4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Interactions
B) eLearning
C) Wfm
D) Coaching

5. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Side-by side or hardware reuse migration to R20.x
B) Side-by side upgrade to R20.x in Windows 2016
C) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
D) Two step upgrade process, to V15.1 first, then to R20.x

Solutions: