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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) Advanced
B) Dependencies
C) Log on
D) General

2. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD via VM Pro Campaign Manager and a campaign database
B) ACD to distributed Hunt Groups and one-X Portal Call Accounting
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ICR with account codes and CDR-enabled for billing.

3. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.

4. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) force Account Code must be checked on the user's Supervisor tab.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) User must be a member of a hunt group.
D) User must be defined as an agent in one-X Portal.

5. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify from Call Status.
B) Verify from the extension from in the Manager application.
C) Verify the file names from the telephone menu.
D) Verify that the .bin file is in the Manager folder.

Solutions: