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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Telephony Server Application Programming Interface (TSAPI)
B) Communication Control Toolkit (CCT)
C) Telephone Application Programming Interface (TAPI)
D) Application Enablement Services (AES)

2. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
B) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
C) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
D) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
E) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.

3. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
B) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
C) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
D) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
E) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.

4. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) Monitor may not be configured to display agents who are on break.
B) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
C) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
D) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
E) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.

5. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 13
B) 14
C) 4
D) 10
E) 3

Solutions: