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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) record specific messaging
B) virtual campaign
C) record selection criteria
D) unit work list

2. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
B) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
C) Monitor is not working properly. There should be at least a few calls with the new completion code.
D) The agents did not get the email describing the new completion code and the conditions for Itsuse.
E) The Proactive Contact Agent application has not been updated to use the new completion code.

3. Which Supervisor Application can be used to edit license server settings?

A) Health Manager
B) Editor
C) Role Editor
D) Monitor

4. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Command User Interface (System Telnet)
B) Editor
C) Agent Application
D) Analyst

5. Which three features are available in soft-dialer? (Choose three.)

A) Wait For Beep Detection
B) Agent Owned Recall (AOR)
C) List Sharing
D) Native Voice and Data Transfer (NVDT)
E) Agent Blending

Solutions: