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Avaya Oceana® Solution Support Sample Questions:

1. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Unified Collaboration Model (UCM)
B) Unified Collaboration Administration (UCA)
C) Engagement Designer (ED)
D) Call Server Connector (CSC)

2. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe

3. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC uses AES to control and monitor Session Manager voice calls and resources.
B) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
C) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC communicates with Communication Manager through the DLG Interface in the AES.

4. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
B) It can be set to a Routing VDN number.
C) It can be set to a RONA VDN number.
D) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.

5. Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A) OCP Social Provider
B) OCP SMS Provider
C) OCP Chat Provider
D) OCP Email Provider

Solutions: