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Avaya Oceana® Solution Support Sample Questions:

1. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED workflow requests chat attributes for the Context Id from C Store.
B) ED sends a resource request to CS with chat attributes for a suitable agent.
C) ED sends a resource request to WA and invites the agent to a chat room.
D) ED sends a resource request to WA with chat attributes for a suitable agent.
E) ED sends a "create new contact" request to OCP snap-in.

2. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) DNIS Number
B) WorkRequestID
C) Contextld
D) Caller ID

3. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CustomerControllerService
B) /var/log/Avaya/dcm/pu/CallServerConnector
C) /var/log/Avaya/services/CallServerConnector
D) /var/log/Avaya/dcm/pu/AgentControllerService

4. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

A) In the System Manager on the Avaya Breeze
B) In the System Manager on the Server Management
C) In the System Manager on the Server Administration under Backup and Restore Job Status
D) In the System Manager on the Cluster Administration under Backup and Restore Job Status

5. Which statement describes the function of the Context Store Snap-in?

A) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B) It is an agent selection component based on attribute matching across all channels.
C) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D) It is a normalized model for all resources and interactions that provides states for resources and interactions.

Solutions: