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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Workplaces
B) Business Rules
C) Workstations
D) Groups
E) Agent user configuration

2. You are installing Avaya Contact Recorder on a new site in a Windows environment.
Which operating should you use?

A) Windows Server 2003 R2
B) Windows server 2008 R2
C) Windows 1 64Bit
D) Windows Server 2000

3. A customer cannot connect to the Avaya Contact Recorder Server's web client.
Which log should you check?

A) The var logs
B) The Tomcat Logs
C) The usage report logs
D) The Catalina logs

4. A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents).
What are three possible causes of this problem? (Choose three)

A) The agents are not logged into Avaya Aura@ Communication Manager.
B) Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to them.
C) The TSAPI link on the Avaya Contact Recording system is down.
D) The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording through Bulk Recording mode.
E) Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of the skills assigned to them.

5. To configure the system's foundation data, which Avaya Quality Monitoring web client do you need to access?

A) System Administration
B) Search and Replay
C) Evaluations
D) Reporting

Solutions: