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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) converse-on
B) queue-to
C) route-to-digits
D) collect-digits

2. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

A) Redesign the routing so all calls funnel through a signal vector
B) Add vector variables to each vector to test for working hours.
C) Create vector subroutine that can be used in all vectors that have the same working hours
D) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.

3. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
B) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
C) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
D) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.

4. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) Hunt Group farm
C) Vector farm
D) VDN farm

5. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 10400
B) 500000
C) 100000
D) 15600

Solutions: