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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Predicted Waft Time
B) Dynamic Queue Position
C) Percent Allocation Distribution
D) Service Objective

2. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B) Avaya Terminal Emulator is being used on an unsupported operating system.
C) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
D) There is a firewall between the PC and the CMS.

3. Which command is used to find the current CMS release?

A) pkginfo cms
B) pkginfo -x cms
C) pkginfo -r cms
D) pkginfo -p cm

4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/install/logdir/admin. log shows a link is operational.
B) The arrow an the CMS menu is up
C) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) From the CMS menu. Maintenance Connection Status shows a link operational.

5. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
B) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) Timetable can be used to schedule a LAN backup of the customer's data.

Solutions: