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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /tmp/install.log
B) /var/adm/messages
C) /cms/install/logdir/adminlog
D) /cms/install/canfig.sog
E) /var/log/cms_nstall.log

2. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Variables in Vectors
B) Call Classification
C) Call Prompting
D) Adjunct Routing

3. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Avaya Business Advocate
B) ASA-Average Speed of Answer
C) EWT- Expected Wait Time
D) Percent in Service Level

4. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET MGT Port
B) XVR-300XB port
C) SER MGT Port
D) NET 1Port

5. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the File System Partition size on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the Data Storage Allocation on the CMS.

Solutions: