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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. What is the term of an extension that routes calls to specific vector?

A) Vector Routing Number (VRN)
B) Routing Directory Number (RDN)
C) Vector Directory Number (VDN)
D) Hunt Group Number (HGN)

2. Which two statements about CMS and CM connectivity are true? (Choose two)

A) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
B) The switch and CMS can he connected through a network.
C) The switch can have a direct-connect to the CMS
D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS

3. Which program is a custom application on the CMS?

A) Avaya Visual Vectors Client
B) Alarm Origination Manager
C) High Availability Admin Sync
D) Avaya Supervisor

4. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
C) All changes are made in the CM using the change cam proc screen
D) emssve change authorizations; make needed changes to authorization

5. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the duplicate station xxxx CM SAT command
B) Use the add station next CM SAT command to program each telephone set and assign buttons
C) Use CMS to perform the bulk administration of telephone sets and buttons.
D) Create a template telephone set and use the qcopy station xxxx CM SAT command

Solutions: