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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM Importer
B) ACCCM one-X
C) ACCCM Sync
D) ACCCM
E) ACCCM AVP

2. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) AACC
B) Avaya IQ
C) AvayaCMS
D) CM

3. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
B) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
C) Verify that the "exportto external system" box is chocked in the permissions tab.
D) Verify that the CM port is correct in the permissions tab.

4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Visual Phone
B) CM Extensions Management
C) Interactive Voice Response (IVR) Self-Service
D) Call Flow Management

5. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Select the language in the ACCCM userInterface Language Meld for each location.
B) Enter the language in the Language field that displays for each object.
C) Check all of the required languagesin the System Language field drop down box duringinstallation
D) Enable Support Local Language in the System Parameters.

Solutions: