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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) IVK Sell Service
B) Call Flow Management
C) Multi tenancy Management
D) Communication Manager Extensions Management

2. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Recorder
B) Voice Portal
C) One-X
D) Workforce Optimization (WFO)

3. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) Configuration Service
B) Provisioning Server
C) SecurityEngine
D) API Web Services
E) ACCCM Admin Web Interlace

4. You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A) The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.
B) The synchronizer can be used for initial data migration only.
C) Only the initial synchronization will be done through the Web interface.
D) Only the initial synchronization will be done from the Synchronizer windows application.

5. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_er
B) CRN_CS
C) ws_portal
D) witness

Solutions: