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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?
A) Copy thelicense file to C:\ and reboot the ACCCM server.
B) Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.
C) Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
D) Copy the license file to the ACCCM license server directory end restart the ACCCM server.
2. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?
A) Add profile in CM.
B) XML request is sent from the web to ACCCM Provisioning
C) SSH connection
D) Login to CM.
3. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?
A) Site, Location, Department, Team
B) Site, Department, Team, Virtual Site, Virtual Group
C) Site, Virtual Site,Virtual Group
D) Site, Department,Team
4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?
A) Visual Phone
B) CM Extensions Management
C) Interactive Voice Response (IVR) Self-Service
D) Call Flow Management
5. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)
A) The database must be MSSQL 2008.
B) MSSQL Express Versions cannot be used.
C) Windows Database authentication can be used.
D) The database can be Microsoft SQL (MSSQL) or Sybase.
E) SQL authentication must be activated for the database.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C,E |
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