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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Local WebLM license file
B) Standby License Manager
C) Remote WebLM server
D) Remote license file

2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™ Workplace
B) Avaya IX ™M Workspaces
C) Avaya Agent Desktop
D) Avaya Callback Assist

3. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Database Connectivity (ODBC)
B) Open Computing Language (OpenGL)
C) Microsoft .NET
D) Simple Direct Media Layer

4. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Web Chat Snap-In
B) Presence Snap-In
C) Co-Browsing Snap-In
D) Context Store Snap-In

5. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Server Utility
B) Contact Center Manager Administrator
C) Contact Center Manager Multimedia Administrator
D) Contact Center Orchestration Designer

Solutions: