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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Telephony Services Manager (TSM)
B) Telephony Services Manager (TSM)
C) SIP Gateway Manager (SGM)
D) Task Flow Executor (TFE)

2. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC Multimedia ASIPP package
B) AACC 7 Resilience (High Availability) ASIPP package
C) AACC 7 Outbound ASIPP package
D) AACC 7 Base System and Voice ASIPP package

3. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™ Workplace
B) Avaya IX ™M Workspaces
C) Avaya Agent Desktop
D) Avaya Callback Assist

4. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) MAC Address
B) Host ID
C) Customer name
D) IP Address

5. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) Physical Entry-Level Server
B) Physical Mid-Range Server
C) VMware High-End Server
D) VMware Mid-Range Server

Solutions: