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Avaya Aura® Contact Center Solution Design Sample Questions:

1. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Call Back Automated
B) Proactive Outreach Manager
C) Interaction Center
D) Avaya Work Force Optimization Select

2. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Web Communication
B) Voice Mail
C) Short Message Service
D) Instant Messaging

3. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Messaging (AAM)
B) Co-browse Snap-In
C) Multimedia Messaging
D) Context Store Snap-In

4. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Agent Maps
B) Bill Board collection
C) Supervisor Chart
D) Call by Call Display

5. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workspaces
B) Avaya Agent Desktop a
C) Avaya one-X® Agent Desktop
D) Avaya IX™ Workplace

Solutions: