Avaya Aura® Call Center Elite Support : 7492X valid dumps

7492X real exams

Exam Code: 7492X

Exam Name: Avaya Aura® Call Center Elite Support Exam

Updated: Dec 12, 2024

Q & A: 84 Questions and Answers

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Avaya 7492X Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe Business Advocate (BA) with fundamental call center questions
  • Describe the Service Level Maximizer (SLM)
Topic 2
  • List Trace, Display Events, and List Usage
  • Describe virtual routing such as Enhanced Interflow, Adjunct Routing
Topic 3
  • Describe the capabilities and features of Dynamic Business Advocate
  • Troubleshoot using the Communication Manager Denial Event
Topic 4
  • Describe the Best Service Routing feature in Avaya Aura® Call Center Elite
  • Describe virtual routing such as Basic Service Routing (BSR)
Topic 5
  • Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems
Topic 6
  • Describe the Best Service Routing in a multisite environment
  • Describe virtual routing such as Network Call redirection (NCR)

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22173

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7492X Exam Details

In particular, 7492X exam includes 52 questions. The vendor doesn’t mention the questions’ structure. Still, the candidates should be prepared for a quite difficult evaluation. Besides, the exam-takers should answer correctly to 68% of all inquiries. This means that they should offer the correct answers to 35 items. As for the allotted time, the examinees need to answer the minimum number of questions correctly in one hour and a half. To add more, the Avaya 7492X test can be taken only through the Pearson VUE website. You need to visit its platform and check if the current Avaya exam is available. Also, you should check the registration fee and follow the testing session. The vendor recommends that candidates should book the actual test a minimum of 2 months in advance to make sure that they can meet the registration requirements.

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