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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
A) By using the benefit of Avaya IX'M Workforce Engagement
B) By using the benefit of Call Center Elite
C) By using the benefit of Avaya Proactive Contact
D) By using the benefit of Avaya Call Management System
E) By using the benefit of Avaya Aura® Contact Center
2. A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
A) Avaya Oceana®
B) Avaya Control Manager
C) Avaya Breeze®
D) Avaya Workspaces® for Elite
3. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
A) Supervisor Plug-In
B) EMC Plug-In
C) Presence Plug-In
D) Agent Plug-in
4. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
A) Elite Multichannel 6.6 uses SSLv3
B) Elite Multichannel 6.6 supports WebLM Release 6.x.
C) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
D) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
5. Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
A) Avaya Application Server (AAS)
B) Avaya Common Platform (ACP)
C) Avaya Solutions Platform (ASP)
D) Avaya Server Platform (ASP)
Solutions:
Question # 1 Answer: A,B,D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: C |

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