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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
A) Elite Multichannel 6.6 uses SSLv3
B) Elite Multichannel 6.6 supports WebLM Release 6.x.
C) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
D) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
2. Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
A) Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
B) Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
C) Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
D) Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
3. Refer to the exhibit.
The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
A) Avaya Aura® Communication Manager
B) Avaya Experience Portal
C) Avaya Aura® Call Center Elite Multichannel
D) Avaya Aura® Application Enablement Services
4. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
A) 700
B) 500
C) 600
D) 800
5. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
A) Avaya SBCE Corporate License
B) Avaya SBCE Standard License
C) Avaya SBCE Corporate and Standard Licenses
D) Avaya SBCE Standard and Advanced Licenses
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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