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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A) vCenter Manager
B) Avaya Maestro
C) Capacity Planner
D) Avaya Update Manager

2. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) Private Delivery
B) CPaaS Delivery
C) Public Delivery
D) Hybrid

3. An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A) 1500
B) 750
C) 500
D) 1000

4. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Session Border Controller
B) Avaya Aura® Media Server
C) Avaya Aura® Application Enablement Services
D) Avaya Aura® Session Manager

5. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
B) Call Center Elite includes Business Advocate.
C) CC-Elite can be ordered as a standalone for a 3rd party PBX.
D) Call Center Elite requires CMS.
E) It is sold through Direct and Indirect channels.

Solutions: