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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the open service requests in a period of time.
B) A KPI that measures IT customer satisfaction.
C) A KPI that shows the total cost for open incidents and problems.
D) A KPI that measures IT department satisfaction.

2. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs track project success and if the promised value is delivered.
B) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
C) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
D) KPIs take a long time to implement in a GUI so they must be defined early in the project.

3. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM Tivoli Asset Discovery for Distributed
B) IBM SmartCloud Control Desk
C) IBM SmartCloud Provisioning
D) IBM Tivoli Composite Application Manager
E) IBM Tivoli Application Dependency Discovery' Manager

4. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server. IBM SmartCloud Control Desk
B) Single server, IBM SmartCloud Control Desk - Entry
C) Multi-server, IBM SmartCloud Control Desk - Entry
D) Multi-server, IBM SmartCloud Control Desk

5. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Smart Groupware
B) IBM SmartCloud Enterprise Provisioning
C) IBM Service Management
D) IBM Workload Balancer

Solutions: