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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. For what is the "Primary Trans. IP Address" on LAN2 used?

A) Define the default gateway to the interface.
B) Assign more than one IP address to the interface.
C) A backup destination IP Address in case the main address is not accessible.
D) Forward incoming IP packets without a service or session to the address if defined.

2. Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)

A) IP Office Preferred System license
B) VMPro TTS (Generic)
C) Database license
D) IP Office Advanced System license
E) IP Office Essential System license

3. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Forward Hunt Group Calls
B) Time Profile
C) Time of Day Forwarding
D) Incoming Call Route Fallback Destination

4. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) Embedded Voicemail is not running properly.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) All cards may not be seated correctly.
D) You need to buy additional licenses.

5. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
B) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
C) "Agent1" cannot be used as a name for a CCR agent.
D) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.

Solutions: