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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:

1. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) This would require migrating all products sold within last 5 years, including those that are no longer sold.
B) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
C) Migrating millions of records will cause Order Management to fail during processing due to large volume
D) Migrating Assets instead of orders would provide more business Value.
E) Migrating millions of records may reduce query performance due to large data volumes

2. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Cart Based API using Omni Out
B) Digital commerce SDK
C) Custom API via lightening Out
D) Digital Commerce API

3. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Address
B) Premise
C) Service Account
D) Place

4. UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A) Fields
B) Pricing plan
C) Price lists
D) Calculation Matrix
E) Attribute

5. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Do not migrate legacy assets and leverage external objects within salesforce to access them
B) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
C) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
D) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

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